Service Level Agreement
Our commitment to providing timely and reliable support.
Support Response Times
Target Response Time
1 business day
Time Zone
CET (Central European Time)
Hours of Operation
9:00 AM - 6:00 PM
Days of Operation
Monday - Friday
Support Channels
Email Support
Send us an email at support@armada.run
Support Portal
Submit a request via our contact form
Documentation
Browse our documentation for self-service help
What to Expect
- Initial Response We will acknowledge your request within 1 business day with a ticket number and next steps.
- Issue Resolution Resolution time varies based on complexity. We will keep you informed of progress throughout.
- Critical Issues Service outages and critical bugs are prioritized and addressed as quickly as possible.
- Feature Requests Feature requests are reviewed and prioritized based on customer impact and roadmap alignment.
Need assistance? We're here to help.
Contact Support